Atrato’s Global Support Services team raises the bar in terms of reliability and service. Our line-up of highly skilled service professionals are available 24 hours a day, seven days a week to ensure complete customer satisfaction. Atrato is committed to improving the storage experience of everyone utilizing our products.
Atrato currently offers three support service plan options: Silver, Gold and Platinum. If you have not purchased a service plan for your Velocity1000 system please contact your Sales Representative for more information.
If you are experiencing technical difficulties with your Velocity1000,
please contact our Support Services Department.
Service Request Initiation
Service requests can be initiated by phone or email.
Worldwide Technical Services Center:
Phone: 877.394.1863 (USA Only)
+1 720.536.4321 (International and Denver, CO)
E-mail: support@atrato.com
All web or phone requests for service are processed and a response is sent to you based on the Support Service Agreement that is currently in place for your company.
Information required when opening a Service Request:
- System Serial Number
- Customer name and authorized contact details
- Problem Description
